Frequently Asked Questions

Find answers to common questions about On The Bench.

For Customers

Service bundles are ready-to-go service packages crafted by subject-matter experts. Each service bundle is contextual to a sub-tool or function within a specific MarTech, AdTech or CXtech tool, and includes a detailed description of deliverables, duration, costs, and motivating factors on why a customer should reach out. As a customer, you can see exactly what’s on offer, without having to spend valuable time putting together a comprehensive brief from scratch. If you find a service bundle that you like, simply request it and your inquiry will immediately be sent to the service provider informing them of your interest. They’ll then be in touch to unpack your needs and make adjustments to their proposed pre-packaged services.

We show you the estimated pricing of a service bundle, so we encourage communication between you and the service provider to define the final price.

You can pay directly through the platform with your credit card. We’ll then hold the funds on your behalf, only to be released to the service provider when the job is complete and you’re happy with their work.

None of your credit card details are stored on the platform itself. We use a third-party payment gateway called Stripe to manage all credit card details and transactions.

When you choose to start a job, you’ll be charged upfront. Don’t worry though, we’ll hold the funds on your behalf and only pay the service provider at the end of the job or once a progress milestone has been completed. No progress, no payment.

You can view their certificates to make sure they have the expertise you need. You can also check their ratings from previous customers.

Vetting starts when a service provider registers and submits their service bundle for review. You can also vet the service provider by reviewing their profile and ratings. If you’re interested in their services, you can communicate with them via our chat feature.

For Benchers

Once you’ve signed up (here), simply load your expertise and certificates. Then head over to the “Create Service Bundles” page and load your bundles. which will then go through a review process and, if they’re accepted, taken live.

For now, as soon as a job is completed, it’s moved over to your wallet as an uncleared job. Three days later you’ll be able to withdraw that money from your wallet. This is just in case your customer disputes your work, as well as to protect everyone against fraud. You can only withdraw money from your wallet once your balance is over $100.

You can pause your game plan at any time, and you always have the option to accept or decline a customer’s request.

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