Frequently Asked Questions

Find answers to common questions about On The Bench.

For Customers

If you’re browsing our website or platform, you can choose from a list of criteria such as location, language, skills/expertise, gig type or HubSpot tool to refine your search for the perfect match. Soon, you’ll be able to find contextual game plans using our Chrome Extension (Keep an eye out for this announcement!)

While we show you a game plan’s estimated pricing, we encourage transaction between you and the Bencher to define the final price.

You can pay directly through the platform with your credit card, we’ll hold the funds on your behalf and only until the job is completed and you’re happy will it be released to the Bencher.

None of your credit card details are stored on the platform itself. We use a third party payment gateway, Stripe to manage all credit card details & transactions.

Vetting starts when a Bencher registers and submits their game plan for review. You’re also able to vet the Bencher by reviewing their profile and ratings. Should you be interested, you can communicate with them via our chat feature or offline before you commit.

You can view their certificates relating to the expertise you need. Plus, you can check their ratings.

A Game Plans is a job blueprint created by a service provider with a detailed description of the deliverables. As a customer, you can see exactly what’s on offer, without having to spend valuable time putting together a comprehensive brief from scratch. If you find a Game Plan that you like, simply request it and the provider will be notified of your interest. You’ll then connect with the provider to align on deliverables before starting the job.

For Benchers

We’re about to launch a subscription model for loading game plans. But for now, you can create yours without payment. In future, a small subscription fee will be required as we’ll advertise your game plan on your behalf.

For now, as soon as a job is completed, it is moved over to your wallet as an uncleared job. 3 days later, you can withdraw that money from wallet this is just in case your customer disputes the work you have done and to protect everyone against fraud. Coming soon, you can set the estimated price for your game plans and if you’re notified to bid on a custom gig, you have the option to transact through On The Bench or outside of the platform.

You can only withdraw money from your wallet once your balance is over $100.

You can pause your game plan, and you always have the option to accept or decline it.